Olivia joined The Grand, York in April 2016 as Conference Operations Assistant on a part time / flexible contract whilst studying at University. Upon completing her studies, she was offered a permanent full time role in September 2017 as Food and Beverage Coordinator, assisting the Restaurant Manager and the Marketing team in the execution of the restaurant calendar of events, small social media projects and the day-to-day running of the operation. Her creativity soon flourished and she was promoted to the role of Marketing Executive in February 2018, with responsibility for delivering and supporting the marketing plan across all areas of the hotel.
Taking the lead and driving all marketing and PR initatives forward as we found ourselves in the pandemic, Olivia was promoted to Marketing Manager in October 2020. She is now responsible for the full marketing function of the hotel, including the recruitment of two new team members.
Olivia is a prime example of a Grand family member who during a part-time role in the hotel found a career path perfectly suited to her. Expanding her qualifications, Olivia has since passed her CIM Level 4 Certificate in Professional Marketing with distinction and also become a certified search marketing specialist with the Digital Marketing Institute.