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Stewart Reid, Nominee for 'Golden Keys Concierge Awards 2017'

Stewart Reid, Head Concierge at The Grand Hotel & Spa, York, has been announced as a nominee in the Golden Keys Concierge Awards 2017, a nationwide recognition scheme run by The Society of the Golden Keys. 

Mr. Reid has been nominated in the Regional Concierge of the Year category following his achievements in ensuring guest satisfaction at The Grand, Yorkshire’s only five-star hotel. He was awarded a commemorative plaque during a celebration at London’s Waldorf Hilton in Covent Garden in late July – the awards ceremony takes place in October. 

 The Society of the Golden Keys was established in 1952 to build friendship and develop a network amongst concierges. Society members are part of an international body, Les Clefs d’Or, and are recognisable by the cross keys worn on their lapel.

 The Grand’s concierge team offer a wide range of services including organising surprise parties and proposals, dog-walking, platform luggage assistance to and from the nearby York railway station, tailoring tours and excursions for each guest, and more. 

 Speaking about his nomination, Stewart Reid said: “I’m very pleased to be part of the Society of the Golden Keys, and to be named among such talent in the industry. We strive to offer above-and-beyond service at The Grand – nothing is impossible.

 “It’s my belief that a simple conversation with guest upon departure, to find out where they’re heading next, and a quick telephone call to the concierge at their next hotel, can go a long way. I’ve set my goals and objectives to be the best at what I do by working at the best hotels in the world, and I see The Grand within that category.” 

 Philip Bolson, General Manager at The Grand Hotel & Spa, said: “We are so proud of Stewart’s success – to be nominated in such a hotly-contested category is an amazing achievement, and incredibly well-deserved.

 “We place a huge emphasis upon guest experience and satisfaction at The Grand Hotel & Spa, and Stewart is a key part of delivering this to each and every person that comes through our doors. We’ll look forward to the awards ceremony later this year.”

 The winners of the Golden Keys Concierge Awards 2017 will be announced in October, and will celebrate the 65th anniversary of The Society of the Golden Keys.

 The Grand Hotel & Spa recently won the title of Best Boardroom / Small Meeting Room at the Conference Hospitality Show Awards, and was also highly commended in the Best Welcome Guest Experience category.


For more information on The Grand Hotel & Spa, feel free to email The Grand team or directly call on 01904 894580.

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