CANCELLATION POLICY following Covid-19 advice
• Existing Reservations – All reservations, even those described as “non-cancellable” or Advanced Purchase, that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no charge up to 4pm the day prior to scheduled arrival. This does not apply to bedroom bookings of ten rooms or more or those in connection to any booked events.
• If you have made a booking via Booking.com, Expedia/Hotel.com or any third-party website you MUST contact your provider to amend or cancel your booking.
• If you have made your booking directly with the hotel or through Secret Escapes, please contact the hotel directly.
• If you do not contact your provider or the hotel regarding a cancellation, this will be classified as a no-show which will incur charges.
Exquisite design and a feeling of space come as standard with all our rooms, as does Egyptian cotton bed linen, Molton Brown toiletries, bathrobes and slippers, air conditioning and complimentary WiFi. Our Classic and Executive Rooms are perfect for leisure and business travellers and offer a luxury retreat during your visit to York.