ACCESSIBILITY

At The Grand York, we are committed to providing an inclusive and accessible environment for all guests. Our historic Grade II listed building has been carefully adapted to ensure accessibility across key areas, while preserving its architectural character.

Accessible Areas & Facilities

While our main entrance features steps, a platform lift is available to provide step-free access into the hotel and the Roman House section of the building.

· Main Entrance Platform Lift: Width 88cm, Length 130cm, Max weight 440kg

· Rise Restaurant Platform Lift: Width 80cm, Length 100cm, Max weight 250kg

· Roman House Platform Lift: Width 88cm, Length 140cm, Max weight 500kg

Step-free access is also available to our Cookery School, which includes a fully accessible workstation, enabling all guests to participate in our culinary experiences.

Once inside the building, step-free access is available to our fine dining restaurant, Legacy, SubRosa Spa, 1906 Bar, The White Rose Lounge, guest bedrooms, and all meeting spaces. Our concierge team are always on hand to assist with access and navigation where required.

Accessible Bedrooms & Features

We offer accessible guest bedrooms designed to support a range of needs, including:

· Level-access wet rooms with grab rails and shower chairs

· Lowered sinks and accessible bathroom fittings

· Emergency pull cords in bedrooms and bathrooms

· Audible and visual fire alarm systems

· Vibrating pillows and telephone indicators available on request

· Accessible storage, controls, and fixtures designed for ease of use

We recommend advising our team of any specific requirements at the time of booking or prior to arrival so we can ensure your room is fully prepared and the most suitable room is allocated for your comfort and convenience.

SubRosa Spa Accessibility

SubRosa Spa has been designed as a fully accessible wellness space, with step-free access throughout. Facilities include accessible changing rooms and thermal suites, adjustable treatment beds, and accessible pool entry, including a pool hoist available on request.

Accessibility Equipment

We have a Birdie Evo mobile hoist available to support guests with mobility needs. Due to the nature of this equipment and to ensure safe and appropriate setup, it is essential that this is requested and arranged in advance of your stay. Our team will be happy to discuss your requirements and ensure everything is prepared prior to arrival.

Supporting Individual Needs

We recognise that every guest’s requirements are different. Our team is trained in accessibility awareness, including British Sign Language (BSL) and neurodiversity training, ensuring a supportive and inclusive experience.

Menus are available in larger print upon request, and our team are knowledgeable about all dishes and are happy to discuss menu options in detail to support individual needs.

Our chefs are also able to adapt dishes to accommodate dietary requirements and allergies wherever possible. We recommend discussing any specific needs with a member of the team prior to arrival or dining to ensure the kitchen is fully prepared to provide a safe and enjoyable experience.

Guests are encouraged to contact us prior to arrival to discuss any requirements. We are happy to provide tailored arrangements, including assistance with mobility, accessibility equipment, or personalised support throughout their stay. Service animals are welcome.