Frequently asked Questions
About the hotel
General FAQs
Check-in is from 3pm. Should you wish to arrive earlier our Concierge team will be more than happy to store your luggage for you. Alternatively, subject to availability, you may be granted early access to your room.
Your room must be vacated by 11am on the day of departure. A late check-out is available upon request subject to availability on the day which is charged at £30.00 per hour. All Suite guests are guaranteed a 12pm late check-out.
Unfortunately, we are not a pet-friendly hotel.
The Grand has a total of 207 rooms for guests.
The Grand has 2 restaurants: The Rise Restaurant Terrace and Bar which offers a Yorkshire twist on British favourites, and Legacy; a fine dining experience with tasting menu which focuses on local and sustainable cuisine with optional wine pairings. Vegetarian tasting menu is also available.
Yes the hotel is fully accessible. Our restaurants, bars, spa, meeting rooms and bedrooms offer easy access for all, whilst our cookery school boasts a fully accessible kitchen. Please specify upon booking.
The Grand, York is just a 3 minute walk (0.3 miles) walk from York train station.
Smoking is strictly prohibited in the rooms. If smoking occurs, a £250 fee will be applied to cover the cost of cleaning and restoring the room to a smoke-free condition.
No, we do not offer EV charging facilities on-site or off-site. If you require access to an EV charging station, our concierge team will be happy to recommend nearby public options.
The safety and security of our guests and team are of the utmost important to us. In line with the current government advice, we have put additional security measures in place.
We’re happy to accept luggage and deliveries before your stay, provided the following conditions are met:
- It arrives no more than 48 hours before your check-in date
- You notify us in advance
- The name on the delivery matches your reservation
For deliveries during stay, we kindly ask that these are accepted directly from the courier outside of the hotel.
For further assistance, please speak with a member of our team.
About the hotel
Meeting & Event FAQs
The Grand, York has a total of 6 meeting rooms, which can be expanded to 8 if required.
All meeting rooms at The Grand, York have WIFI.
Day delegate rates starts from £50pp in the low season and up to £70pp in high seasons. For smaller meetings and interviews we can offer a room hire charge from £200. Rates include VAT.
The Grand, York does offer meeting and conference packages – Our Day Delegate, Residential, Hybrid and Cookery School packages can be viewed on our website.
There is currently limited availability for the remainder of the year, but plenty for 2025, so contact us today to secure your date and book your meeting at The Grand, York.
About the hotel
Wedding FAQs
Our Grand Boardroom and Chairman’s Suite are both licensed to hold a wedding, two of the most stunning wedding venues in York.
Our Yorkshire wedding packages are bespoke and can be tailored to your budget and can range from £8,500 to £25,000 depending on season and days of the week.
A wedding at The Grand is bespoke and tailored to suit the needs of the happy couple. We have a range of pre and post wedding celebrations, which include spa treatments, afternoon tea, and the use of our Cookery School.
The Grand, York offers a host of different experiences and activities for guests to enjoy from cookery classes and spa days to afternoon tea, lunch, dinner and drinks in the 1906 Bar.
About the hotel
Cookery School FAQs
Each guest will have their own personal workstation so that you can get hands on with each recipe, getting the very most out of your time with us. The work stations are grouped into fours so whilst you will be working individually, it’s a very socialable experience!
It’s all yours! Several of the classes are designed to allow guests to enjoy some of the delicious dishes they’ve created in the morning, for lunch. Everything else is yours to take away and impress friends and family.
Yes, we intersperse cookery demonstrations with hands-on cooking so that you can see and taste as many delicious dishes as possible, picking up on all skills, hints and tips that you will need to recreate the recipes at home.
For almost all classes, we will be able to adjust dishes to accommodate dietary requirements. Please let our reservations team know before you book, or provide full details on your online booking so that we can make the necessary arrangements for you. There are very few classes that cannot be successfully adapted to accommodate a certain dietary requirement, this information is displayed on each class page description. If this is the case, we will be more than happy to recommend an alternative class to suit your needs.
Ideally, comfortable flat shoes with a closed toe and for clothing we recommend trousers. We advise that you bring a long sleeve top that you can put on if needed, for example, to protect your arms when using a frying pan at high temperature.
Yes, our wheelchair accessible work station is approximately 70cm high, there is also a wheelchair accessible space at the demonstration work station. We also have step-free access from street level. Please book via our reservations team over the phone rather than the website, so that we can ensure we help you in every way possible.
Accessible access is via Rougier Street entrance.
We are based in the city centre, so although we don’t have any parking onsite. There is a National Car Park on Tanner Row, just a minute walk from the hotel, several bus stops nearby and York Train Station is just a couple of minutes walk away.
Our Parent & Child classes are suitable for children aged 8-13 years. Those aged 14-17 can attend any class as long as a parent is present and attending the class too.
If you need to cancel or change the booking you must notify The Grand, which can be by email or telephone. Cancellations made up until one (1) month prior to the event start date may be rescheduled depending on availability, with no extra charge. Cancellations made within one (1) month of the event start date, up until one (1) week prior may be rescheduled depending on availability, subject to a £20 administrative fee. Cancellations made within one (1) week of the event start date are not eligible for rescheduling or refund. Please note that Gift Vouchers are non-refundable and cannot be extended past the date of expiry.
About the hotel
SPA FAQs
SubRosa Spa is open daily from 07:00 to 22:00.
Family pool access at SubRosa Spa is 16:30 to 18:00pm daily and takes place in the Hydrotherapy Pool which is approximately 3 feet & 36°C. During this time access is charged at £10 per child (under 16 years) per day & £15 per adult per day. Complimentary access is available for those staying in Grand Heritage Suites and The Penthouse. Please note that, due to the pool’s temperature, it is not recommended for children aged 3 and under.
At SubRosa Spa, our product houses are Elemis, Seabody, and marocMaroc – three exceptional brands that bring together science, nature, and tradition to deliver luxurious, results-driven treatments.
At SubRosa, every detail has been considered to ensure a relaxing experience for all. Our thermal facilities are fully DDA compliant, with accessible pool entry, a pool hoist available on request and thoughtfully designed changing facilities for comfort and privacy. Treatment beds adjust for ease of access, and our team are fully trained to provide discreet, reassuring assistance whenever needed, allowing you to unwind with complete peace of mind.
All hotel residents can enjoy the spa. Spa access is allocated in 90-minute sessions and must be booked in advance.
You can book your session via the link in your confirmation email.
Alternatively, you can contact our Reservations team:
Email: [email protected]
Telephone: 01904 380038
All hotel residents can enjoy the spa from £30 per person, per night.
Guests staying in the Grand Heritage Suite or Penthouse Suite receive complimentary access.
Spa access is subject to availability, so we recommend booking in advance, especially for longer stays or if travelling with children.
