Our Service
A Grand Experience From The Moment You Arrive
Our dedicated team, including our award-winning Concierge, are on hand from the moment you arrive to guarantee a luxurious, five-star experience. Nothing is ever too much at The Grand.
For further information, or for any special requests, please speak to our Concierge team who will be delighted to assist you.
Arrival / Departure
During this current “staycation” period we have noticed that many of our guests would like to check-in early and although we would love to welcome all our guests as soon as possible, sometimes an early check-in may not be feasible.
Whilst an early check-in may not be possible, our team are happy to store your luggage to ensure you can use our facilities or explore the city of York at leisure.
Check-in is from 3pm. Should you wish to arrive earlier our Concierge team will be more than happy to store your luggage for you. Alternatively, subject to availability, you may be granted early access to your room.
Your room must be vacated by 11am on the day of departure. A late check-out is available upon request, subject to availability on the day, which is charged at £30.00 per hour.
Should you wish to be able to charge additional extras back to your room, a credit card or cash deposit are required at check-in for incidental charges which will be released at the end of your stay.
Parking
Our valet parking service is available for guests at £35 per night.
Alternatively, there is a National Car Park on Tanner Row, just a minute walk from the hotel charged at £21 per 24 hours when using a discount ticket which can be collected from our Concierge team.
Please note ALL parking is available on a first-come-first-served basis and cannot be reserved in advance.
CHAUFFEUR SERVICES, HELICOPTER TRANSFER & MEET & GREET
Private transportation, including helicopter transfers, can be arranged to provide a premium travel experience for any occasion. Our Concierge team can also provide meet and greet services at York Train Station. Please contact our Concierge team for more information and details on bookings.
Television Services
All bedrooms are equipped with flat screen TVs including International News Channels,
Safe Storage Facilities
Our concierge team are on hand to organise the storage of any luggage or large items.
Turn Down Service
To ensure our guests have full privacy and safety, we will not turn down your room unless requested. Please advise a member of
our reception team on arrival if you are happy for us to enter your room for turndown service.
Dry Cleaning Service
Please ask us for any dry cleaning requirements you may have and we shall happily assist.
