Our Service
A Grand Experience From The Moment You Arrive
Our dedicated team, including our award-winning Concierge, are on hand from the moment you arrive to guarantee a luxurious, five-star experience. Nothing is ever too much at The Grand.
We are a pet friendly hotel and charge £25 per dog per stay. Please make us aware before bringing your dog to the hotel so we can guarantee a dedicated bedroom.
For further information, or for any special requests, please speak to our Concierge team who will be delighted to assist you.
Arrival / Departure
During this current “staycation” period we have noticed that many of our guests would like to check-in early and although we would love to welcome all our guests as soon as possible, sometimes an early check-in may not be feasible.
Following the COVID-19 outbreak we have introduced stringent hygiene protocols which subsequently means that rooms take longer to service. Therefore, whilst an early check-in may not be possible, our team are happy to store your luggage to ensure you can use our facilities or explore the city of York at leisure.
Your room must be vacated by 11am on the day of departure. Should you wish to arrive earlier our Concierge Team will be more than happy to store your luggage for you. A late check-out is available upon request which is charged at £30.00 per hour.
Should you wish to be able to charge additional extras back to your room, a credit card or cash deposit are required at check in for incidental charges which will be released at the end of your stay.
Parking
Due to cross-contamination and social distancing measures, our team will no longer be able to valet park guest cars.
Please be aware that we do not have onsite parking facilities, however you are able to drop your luggage and park your vehicle in a recommended fully secure 24 hour car park for £25 per night. This car parking service works on a first come first serve basis.
Alternatively, there is a National Car Park on Taner Row, just a minute walk from the hotel, for a rate of £21 for 24 hours. The car park is currently open from 9am – 5pm.
Once vehicles are parked in these facilities we do not accept any liability for any damage that may be incurred during your stay.
Luggage Assistance
Our Hall Porters are available 24 hours a day to assist with your luggage, no matter how many or how few items you may have.
CHAUFFEUR SERVICES, HELICOPTER TRANSFER & MEET & GREET
Private transportation, including helicopter transfers, can be arranged to provide a luxurious travel experience for any occasion. Our Concierge team can also provide meet and greet services at York Train Station. Please contact our Concierge Team for more information and details on bookings.
Television Services
All bedrooms are equipped with flat screen TVs including International News Channels, Sky Sport 1, Sky Sports 2, Sky sports 3, Sky Sports 4, Sky Sports F1 & Sky Atlantic.
Safe Storage Facilities
For secure storage of larger items.
Turn Down Service
Following the COVID-19 outbreak, unless requested, guest rooms will not be serviced during a stay in order to minimise risk. We will however place fresh towels and amenity kits in your bedroom each day.
Dry Cleaning Service
Please ask us for any dry cleaning requirements you may have and we shall happily assist.
