Our Service

A Grand Experience From The Moment You Arrive

Our dedicated team, including our award-winning Concierge, are on hand from the moment you arrive to guarantee a luxurious, five-star experience. Nothing is ever too much at The Grand. 


We are a pet friendly hotel and charge £25 per dog per stay. 


For further information, or for any special requests, please speak to our Concierge team who will be delighted to assist you.

Arrival / Departure

Your bedroom will be available for you to check-in from 3pm on the day of arrival and must be vacated by 11am on the day of departure. Should you wish to arrive earlier our Concierge Team will be more than happy to store your luggage for you. A late check-out is available upon request which is charged at £30.00 per hour.

Should you wish to be able to charge additional extras back to your room, a credit card or cash deposit are required at check in for incidental charges which will be released at the end of your stay.

The Grand White Rose Lounge Interior
Front Facing Shot Of The Grand

Valet Parking

On arrival at the hotel, our Concierge Team will valet park your vehicle for you. Please be aware that we do not have onsite parking facilities, however we will park your vehicle in our secure offsite parking facility and return it to the front of the hotel on request. Once vehicles are parked in this facility we do not accept any liability for any damage that may be incurred during your stay. Valet parking is charged at £35.00 per nights stay until 12 noon on the day of departure.


We can also offer 20% off parking at the NCP car park on Tanner Row which is a one minute walk from our hotel.

Luggage Assistance

Our Hall Porters are available 24 hours a day to assist with your luggage, no matter how many or how few items you may have.



Private transportation, including helicopter transfers, can be arranged to provide a luxurious travel experience for any occasion. Our Concierge team can also provide meet and greet services at York Train Station. Please contact our Concierge Team for more information and details on bookings.

Television Services

All bedrooms are equipped with flat screen TVs including International News Channels, Sky Sport 1, Sky Sports 2, Sky sports 3, Sky Sports 4, Sky Sports F1 & Sky Atlantic.

The Grand Executive Double Bedroom
The Grand Living Room Shot

Safe Storage Facilities

For secure storage of larger items.

Turn Down Service

Your room will be refreshed every evening between the hours of 6.00pm – 9.30pm.

The Grand Wedding Groom

Dry Cleaning Service

Please ask us for any dry cleaning requirements you may have and we shall happily assist.