Other services
TO ENSURE A SMOOTH STAY
ARRIVALS & DEPARTURES
Check-in is from 3pm, should you arrive earlier our Concierge team will be happy to store your luggage for you. Every accommodation will be made to welcome guests as soon as possible, however early check-in is subject to availability. Guests are welcome to dine, use the facilities or explore York in the meantime.
Your room must be vacated by 11am on the day of departure. A late check-out is available upon request, subject to availability on the day, which is charged at £30.00 per hour, late check out can also be requested at the time of booking.
A £50 charge will be requested per day as a security deposit. This will be used towards incidentals during your stay and any additional items charged to the room, such as food and beverage. If your deposit is not used, it will be returned to you in full. This takes 3–5 working days following check-out.
For all additional services call us on 01904 380038 or email [email protected]
ARRIVING BY CAR
PARKING
Valet parking is available for guests at £49.50 per night.
Please note that we do not offer EV charging facilities, either on-site or off-site. If you require access to an EV charging station, our concierge team will be happy to recommend nearby public options.
PREMIUM TRAVEL
Concierge services
Private transportation, including helicopter transfers, can be arranged to provide a premium travel experience for any occasion. The Concierge team can also provide meet and greet services at York Train Station. Please contact our Concierge team for more information and details on bookings.
WHILE YOU’RE EXPLORING
SAFE STORAGE FACILITIES
The Concierge team are on hand to organise the storage of any luggage or large items.
A TOUCH OF LUXURY
TURN DOWN SERVICE
To ensure all guests have privacy and safety, Housekeeping will not turn down your room unless requested. Please advise a member of
the reception team on arrival if you are happy for someone to enter your room and to arrange turn down service.
FOR AN EXTENDED TRIP
DRY CLEANING SERVICE
Please speak to a member of the reception or Concierge team who can assist with any Dry Cleaning requests.
PICK -UP & DROP-OFF
York Station Concierge Service
Be personally greeted at York Station by our uniformed concierge, who will assist you with your luggage using our signature gold trolleys. Enjoy a relaxed walk as you’re guided through the historic city walls directly to The Grand. Upon departure, we’ll escort you back to the station to ensure a smooth farewell.
Full service £25 | Single service £15.
