COVID-19 update

from the grand, york

Dear valued guests,

Since temporarily closing our doors, our team have been implementing extra precautions and procedures to ensure our hotel is still a decadent, yet safe and comfortable environment for both guests and staff. New packages have been created that provide a unique and enjoyable experience for those guests who are searching for a much-awaited break, individually, as a couple or with friends and family.

After consulting Public Health England and studying global cleanliness initiatives, we have developed an extensive list of protocols and standards that go beyond the required guidelines.

The health, safety and well-being of our guests, teams and friends has always been of the greatest importance to us. Therefore, new measures have been put in place to ensure social distancing and heightened cleanliness and sanitation can be met. For full details of our Care Commitment, please click here.

For our guests’ peace of mind, we have added flexibility to all bookings, including free cancellations up to 4pm on the day prior to arrival and are allowing guests to postpone their stays if required.

Once again, I would like to thank you for your continued support. We look forward to welcoming you back to The Grand soon.

Thank you and stay safe,

Simon Mahon

General Manager